Shipping Policy

PeriPeri Cottage offers in-house local delivery from our Uxbridge restaurant and Click & Collect (takeaway) from the store.

Restaurant address: 237–238 High St, Uxbridge, UB8 1LE, United Kingdom.

1) Delivery Areas & Fees

• Service area: List covered postcodes or radius (e.g., UB8, UB9, UB10; within 5 km)
• Delivery fee: £X.XX flat (fee may vary by distance or order size)
• Minimum order: £XX.XX for delivery
• We may decline orders outside the listed area or during peak periods.

2) Delivery Hours & Cut-Offs

• Delivery hours: HH:MM–HH:MM, Mon–Sun
• Last orders: HH:MM (or earlier during high demand)
• Scheduled deliveries: choose an available time slot at checkout where offered.

3) How Delivery Works

• Orders are prepared fresh and delivered by our in-house riders.
• Please provide an accurate address, building access info, and an active phone number.
• If we cannot reach you on arrival, the rider will attempt contact for 10 minutes before following the redelivery policy below.

4) ETAs & Delays

• Estimated times are shown at checkout; actual times may vary due to traffic, weather, or peak demand.
• We’ll aim to notify you if your order is significantly delayed.

5) Redelivery & Failed Delivery

• If delivery fails due to incorrect address, no answer, or access issues, we may:
  • Offer collection from the restaurant, or
  • Attempt redelivery subject to a £X.XX redelivery fee (where possible).
• For food safety, we cannot keep prepared food unrefrigerated for extended periods; refunds are not issued where failure is outside our control.

6) Click & Collect (Takeaway)

• Pick-up from: 237–238 High St, Uxbridge, UB8 1LE.
• We’ll confirm a collection window; please arrive within the slot to keep food at its best.
• Orders not collected within XX minutes may be discarded for safety; refunds are not available in this case.

7) Packaging & Food Safety

• We use sealed packaging suitable for transport.
• Allergens: our kitchen may handle common allergens. Please check item descriptions and contact us before ordering if you have allergies.
• Consume promptly upon delivery; we are not responsible for quality changes caused by delays after receipt.

8) Changes & Availability

• Menu items, prices, areas, and fees may change without notice.
• During events or peak hours we may limit delivery slots or temporarily pause service.

9) Questions or Delivery Issues

Tel: 01895 258060
Email: info@perpericottage.co.uk